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Overview
Thank you for your interest in Gatelight.in! We understand that sometimes purchases don’t work out as planned. This policy outlines the guidelines for returning or exchanging items purchased on our website.
Conditions for Return or Exchange:
You can return or exchange most new, unused, uninstalled, and unaltered items purchased on Gatelight.in within 30 days of delivery.
Certain exclusions may apply, such as custom-made products, perishable goods, or clearance items. These exclusions will be clearly marked on the product page.
Returned items must be in their original packaging, with all tags and manuals attached.
You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped).
Return Process:
To initiate a return or exchange, please contact our customer service team at [customer service email address] or by phone at [customer service phone number] within 30 days of delivery.
We will provide you with a return authorization number (RAN) and instructions on how to return the item.
Once we receive the returned item and verify its condition, we will process your refund or exchange within 10 business days.
Refunds:
Refunds will be issued to the original payment method used for the purchase.
Shipping costs will only be refunded if the return is due to our error.
Exchanges:
If you wish to exchange an item for a different size or color, subject to availability, we will process the exchange as soon as we receive the returned item.
You will be responsible for any additional shipping costs associated with the exchange.
Warranty:
We offer a warranty on certain products. Please refer to the product description or manufacturer’s warranty information for details.
To make a warranty claim, please contact our customer service team.
We reserve the right to modify this return and refund policy at any time. Any changes will be posted on this page.
Contact Us:
If you have any questions about our return and refund policy, please contact us:
Email: sales@gatelight.in
Phone: +91 85889 91192
We strive to provide excellent customer service and a positive shopping experience.
Additional Considerations:
You may want to consider offering a store credit option for returns to incentivize customers to shop with you again.
Clearly communicate your policy on damaged or defective items.
You may want to offer free return shipping for a limited time or on orders above a certain amount.
